Refund policy

Last updated: 27 September 2026

1. In short

You have 30 days to return a product that is unopened and with its seal intact. Return postage is at your expense. If the product arrived faulty, damaged or was the wrong item, we cover it.

2. Your legal right to withdraw

As a consumer you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving a reason.

ALMIREA voluntarily extends that period to 30 calendar days as a commercial commitment. This extension does not replace or limit your legal rights in any way.

To exercise it, tell us before the period expires by writing to support@almireastudio.com with your order number. You may use the form at the end of this policy, but you do not have to.

3. Products excluded on hygiene grounds

Our cosmetics are supplied sealed. Under article 103(e) of Spanish Royal Legislative Decree 1/2007, sealed goods which are not suitable for return for health protection or hygiene reasons, and which have been unsealed after delivery, are excluded from the right of withdrawal.

In practice: if you have opened the product, we cannot take it back. A serum or a cream that has been in contact with skin cannot be sold again.

This exclusion does not apply where the product is faulty, out of date, arrives damaged or is not what you ordered. In those cases you are fully covered, opened or not.

4. The condition it must come back in

For us to accept the return, the product must arrive unopened with its original seal intact, in its original undamaged packaging, and complete with everything it came with.

You may examine the product as you would in a shop. If you handle it beyond what is necessary to establish its nature and characteristics, you may be liable for any diminished value.

5. Who pays for the return

Return postage is at the customer's expense in cases of withdrawal, as permitted by article 108(1) of Spanish Royal Legislative Decree 1/2007. We tell you this here and before you complete your purchase.

ALMIREA covers the cost where the reason for the return is a faulty product, damage in transit, an out-of-date product or the wrong item.

We recommend using a tracked service: until the parcel reaches us, the risk of loss is yours.

6. How to return something

Write to support@almireastudio.com with your order number and which product you want to return.
We will confirm the return address. Do not send anything before you have that confirmation: the sender address on your parcel is not always the right one for returns.
Pack the product so that it is properly protected in transit.
Send it within 14 days of telling us your decision.

7. Refunds

Once we have received the product and checked its condition, we will refund the relevant amount without undue delay and in any event within 14 calendar days of the date you told us you were withdrawing.

We may withhold the refund until we have received the product or until you provide proof that you have sent it, whichever happens first.

The refund will be made using the same payment method you used, unless we expressly agree otherwise, and it will cost you nothing.

Original shipping costs: if you withdraw from the whole order, we will also refund the standard shipping you paid. If you chose a more expensive service than the standard one, we will refund the standard amount. If you withdraw from only part of the order, shipping is not refunded.

8. Faulty or incorrect products

Write to us within 14 days of receipt, attaching photographs. We will cover the return postage and you can choose between a replacement or a full refund.

This is separate from the legal guarantee of conformity, which covers products for the period set by law. The fact that the 30 days of this commercial policy have passed does not mean you lose your rights over a faulty product.

9. Exchanges

We do not handle direct exchanges. If you want a different product, process the return and place a new order: that way the item you want does not sell out in the meantime.

10. Cancelling an order

Write to support@almireastudio.com as soon as you can. If the order has not left yet, we will cancel it. If it is already in transit, you will need to receive it and then process a return.

11. Refused parcels

Please do not refuse the parcel at the door. A refused parcel may go back to premises other than our returns address, which makes it harder to trace and delays your refund. If you want to withdraw, accept the parcel and follow the procedure in this policy.